Affected person communications agency Artera has expanded its assist for federally certified well being facilities (FQHCs), together with Bedford-Stuyvesant Household Well being Middle in Brooklyn and Moses Lake Group Well being Middle in Washington.
The expanded assist means these FQHCs can now faucet into Artera’s affected person communications platform.
That platform, tailor-made for FQHCs, helps greater than 109 languages, gives automation, and leverages EHR knowledge for efficient neighborhood outreach. It permits sufferers to contact their healthcare suppliers via their most well-liked channels, together with textual content.
The providing intelligently routes messages to the suitable division, serving to facilitate communication for appointments, drugs, billing, directions and lab outcomes.
The goal is to reinforce entry to care, scale back no-shows, and supply fast info whereas easing the burden on scientific workers.
A call-to-text characteristic switches callers to textual content messaging, serving to to handle name quantity and reduce deserted calls. Customizable dialog templates automate frequent affected person communication workflows, equivalent to affected person satisfaction surveys and no-show follow-ups.
The platform additionally gives an accessible digital affected person engagement answer via SMS/texting, a characteristic requiring no app obtain, web entry or password. A neighborhood outreach characteristic permits organizations to schedule look after sufferers but to be within the EHR.
“Our work with the FQHC neighborhood helps assist well being fairness as affected person communication is a key part of affected person entry,” Guillaume de Zwirek, CEO and founding father of Artera, instructed MobiHealthNews by way of electronic mail.
“Affected person communication is way more than sending a textual content to get sufferers to indicate as much as their appointments.”
He defined frictionless communication creates a direct line to healthcare groups, on a sufferers’ phrases, of their most well-liked language and for the entire spectrum of their well being.
“This entry has helped our suppliers ship coats, prepare transportation, and even assist victims of home violence,” de Zwirek stated. “Now we have immense delight in our 9+ years of dedication to serving FQHCs nationwide.”
THE LARGER TREND
In 2023, Artera partnered with Hyro to launch Artera Care Help, an AI-powered digital assistant for healthcare suppliers’ web sites.
It offered safe, multilingual messaging by way of electronic mail, textual content, cellphone, or chat and featured conversational AI for automated affected person interactions, real-time analytics and a GPT-powered assistant for answering frequent affected person questions.
